ࡱ> ux}~vwt(`eG  p G / 0 1 2 3/ 00DTimes New Roman|!0hz0hDGill Sans MTan|!0hz0h" DTahomans MTan|!0hz0h"0DArialns MTan|!0hz0h"g ' .  @n?" dd@  @@`` 8r;4A!   7/')=>?@CDoG/h< EI Z%_RcA-f=88L A B?(b$^0H1j4HU6o=OK5n<;>@JL#]&`,e3l*d.gWOP"\:qrst `1? 8'@d g4dd!0,ppp0 <4!d!d0Dx<4ZdZd0DxF,g4dddd!0p# p3ʚ;ʚ;<4dddd0rj___PPT9Lz8b ? %`.Supporting People - An Introduction $/$$ R  BACKGROUND & DEFINITIONS Mission Statement  The Supporting People programme offers vulnerable people the opportunity to improve their quality of life through greater independence. It promotes housing-related services which are cost effective and reliable, and which complement existing care services. Supporting People is a working partnership of local government, service users and support agencies. Nick Raynsford, Minister for HousingLi&h%,n  Supporting People Intends to:-"  Make spending upon supported accommodation more accountableDevelop a more transparent allocation of resourcesImprove the quality and effectiveness of services Until April 2003  Support services will continue to be paid from the Transitional Housing Benefit Scheme From April 2003  Support services will be paid for by the new Supporting People Grant h X -8!8Z %< What is Supported Accommodation for the purposes of THBS? =<  |ASupport or Care?  DThe distinction between  support and  personal care is very importantSupporting People Grant will pay for support services. It will not pay for personal care8HH}BSupport or Care?  Personal care is,  care, which includes assistance with bodily functions where such assistance is required . Support ,  & entails enabling, reminding and non-professional counselling (which has a dictionary definition of  advising ) with the aim of achieving greater independence or maintaining sufficient independence, for example to retain a tenancy. DSS Circular HB/CTB A10/2001ld`  (What s the SP  Pot ? fThe  Pot is the term used for the total amount of funding which will be available as Supporting People GrantThis  Pot will be administered locally Sizing the Pot means, trying to make an accurate estimate of the money currently spent on support services, to be transferred to Supporting People in 2003R4V 2"Is This New Funding? "No. The SP Pot will be made up from nine different sources of current funding, transferred to the new single budgetApproximately 60% of the SP Pot will come from THBSOther sources: SHMG; Section 30 Grant; Probation Accommodation Grant; Home Improvement Grant; some local authority money"#"!S  GUIDANCE ISSUED I+The October Guidance Lots of information published around 31st OctGuidance from DTLR to SP Teams plus  associated papers Information includes:Interim GuidanceSteady State GuidanceConsultation papersInterim Guidance had status of  final draft f|;-'S;-N.The  Financial Package  A bundle of information published in June 2002Information includes:Draft DirectionsDraft Grant ConditionsContract PricingVATFLAPPipelineBusiness ProcessesCharging PolicyDEnEnT  CURRENT POSITION? CWhere Are We Up To? nOnly ___ working days to go!Local authorities readiness variesPolicy not yet certain  awaiting more guidance in many areasContracts soon to be issuedGreat deal still to be doneU  HOW WILL IT WORK? How Will It Work Locally? SP Team: Carries out the workInclusive Forum: Consults, comments, suggestsCore Strategy Group: Proposes, sets prioritiesCommissioning Body: AgreesElected Members: ApproveK,*What Authorities Have to Do:- ++ Supply mapping (SP3s), strategic planning, new administrative systems and staff structures, milestone reports, new IT, partnership working, cross authority arrangements, interim contracts, monitoring & scheme review, planning for steady state...And much more!$Z~@*What Are Local Authorities Prioritising? ++ VShadow strategyInterim contractsPaymentsand underpinning all this, supply mappingT,Z+Z, )[3Shadow Strategy Arrangements different from post 2003Focus on delivery of programmeIncludes:Proposals for partnership working and consultationThree year service review timetableFull supply mapDeadline Autumn 2002JOZgZZOgOAccreditation This has been dropped for the Interim period (i.e. pre-April 2003)Accreditation guidance is being developed for the Steady State period) <How Will Services Be  Bought ? Contracts will be issued to providers. These will cover areas such as:The  Service Specification Details of the service to be provided; What is expectedCost pricesPayment schedulePerformance monitoringStaff development; staffing ratioshH8XH8WL-Interim Contracts Supply Mapping leads to Interim Contracts leads to PaymentMust fill out SP3 (or equivalent)Pipeline services also need Interim ContractsJY]4Commissioning and Purchasing Steady State commissioning is:StrategicCompetitiveInfluenced by:Local needs and preferencesMaximising resourcesNational and regional policyMust be done fairlyMust preserve diversity of sector~ZZZNZ6ZN6V  REDEFINING RELATIONSHIPS PRSL/Agency Relationships Need for new protocols and contractual relationshipsFLAP group has now reported (see information placed on the kweb, or SITRA website - www.sitra.org.uk)Model management agreements writtenA protocol for floating support is being developed>oYW  QUALITY & MONITORING bQuality & Monitoring $There are 3 mechanisms for quality assurance under SP:-Accreditation: to check organisation is viable, competent, managerially robustContract monitoring: will be monitored to check compliance with contract termsService review: services will be reviewed to check quality of service standard:8 " 8^Current Priorities  dDeveloping quality standardsDrawing up Performance IndicatorsDeveloping service review methodologyee_Quality Standards xBeing developed by CVS Consultants  based on NHF  Framework for Housing with Support , plus issues such as physical standards/ partnership working/staff training etcMore information soon`Performance Indicators Work being carried out by CVS ConsultantsWill be linked to the quality standardsAim is to link PIs to those set by other services (e.g. Probation)2 sets of PIs  LA:ODPM; providers:LAMay also be local PIsAgreement soon on detail of  3 key PIs 4ZZcService Review Methodology " Toolkit being developed by StarfishWill be based upon standards & PIs Toolkit is for LAs, but will be of use to providers. Will contain processes for:AccreditationService reviewValidationService user involvementAs well as  practical tools, guidance and advice hZAZ2ZZA2  Zf9Service Reviews VFormat not yet finalised3 year rolling programme2 levels of review:DesktopIn-depth>FFService Reviews LThe Review will have 4 possible outcomes:No change  service agreement awardedChange service  negotiation or tenderCause for concern registered  negotiate improvementsTermination of agreement  notice served.The usual notice period will be 12 months, other than in extreme circumstances`*ZZOZZ*O%a Best Value   LCan t get away from it! If you aren t already familiar with the principles of Best Value, you will have to become familiarStrong thread throughout Supporting People$X  %HOUSING FOR OLDER PEOPLE&& F/The Role of Housing for Older People Within SP?0/ By far the largest proportion of units within the programmeAbbeyfields, almshouses, home improvement agencies are includedStrategic focus upon supporting elderly people in the community < vg:3Service Review in Sheltered Housing"43 lSlightly differentFunding cannot easily be withdrawn from  homes for life Desk top review of individual servicesFundamental strategic review of all sheltered housing every 5 yearsY  FINANCE / THB BREAKDOWNS *!Useful DWP(DSS) Circulars HB/CTB A47/99HB/CTB A8/2000HB/CTB A10/2000HB/CTB A47/2001 (recent)And most importantly, HB/CTB A10/2001 Note that the DSS is now the DWP, Department of Work and PensionsTmZCZZmBECosting Your Service for THB nLimited opportunity to adjust post-2003Enormous variety of approach  Is 15% of staff time support?Is 85% of staff time support?Time logs, job descriptionsDon t forget overheadsBH<4H<4+"Rent Breakdowns XThe four-way split:-RentEligible servicesCounselling and supportIneligible services@DCW\Grant Payment EPayment of the Supporting People Grant will be monthly, in advance@F$DZ  SPECIAL ISSUES s=Care, and Registration Care Standards Act 2000 came into effect April 2002 DoH paper issued October 2001:  Residential Care, housing, care and support schemes and Supporting People THB / SP not payable for registered servicesSome services become registrable for the first timeLZ-4,5 ]Cross-Authority Arrangements Policy currently being developedCross-authority services will be identified during 2002Decision on status is based on access and referralsCommissioning body will be CA GroupHost authority looks after themG* Young People From Oct 1st 2001 many young people became the statutory responsibility of Social ServicesEntitled to accommodation and supportUnable to access THB/SPProblem in private lettingsTurning 18\[>'  O>'HLeasehold Schemes Supply mapping not yet completeProviders should complete certain sections of the SP3 formsPayments after 2003 will be made to the service user, on an annual basis>JHome Improvement Agencies xValued role within SPCurrent HIA funding runs to 2004. In 2003/4, funding will be  ring-fenced within SP potBids to be made in autumn 2003, for funding for 2004/5HIA service users will not be means-testedQuality and monitoring arrangements  similar to those for supported/sheltered, but more relevant to HIAs =Z=7KCommunity Alarms |May be building or person linked  dispersed alarms should be treated as floating supportCosts need to be split between housing (security) and supportMore guidance currently being prepared[   WHAT NEXT?    What To Do Now?   Make sure that your organisation has a clear lead person for SP identifiedFind out how s/he will be engaging with Supporting People Get to know your SP Lead Officer!Attend Inclusive Forum meetingsBe represented at Core Strategy Group level, if possibleEXAMPLES ONLYpZZZs}Q!Where Can I Get More Information?"" `ODPM Free Literature line: 0870 1226 236The ODPM SP website ( the kweb ): www.spkweb.org.ukThe NHF website: www.housing.org.uk ODPM Supporting People Helpline: 020 7944 2556dJ hC/0KO00OU10UZ20Z\30nM3And the Role of the NHF Supporting People Advisers?44 PTeam of 9 Regional Advisors plus one National Co-ordinatorFunded by ODPM  based at the NHFHere till 2004  at least!Part of the National Implementation Support Team1 n&)How to Contact Your NHF Regional Advisers**  /12345 6 @HJNO\`i$j%k&l'm(t,y/{1234578:<=?@ABCDEFGHIJKLMNOPQRSTUP ` ` ̙33` 333MMM` ff3333f` f` f` 3>?" dd@'r? 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Explain (briefly) what your role is, with regard to Supporting People (for example, are you your organisation s key contact? Is it part of your role, or is dealing with SP your main function?)Explain the purpose of the day  to provide a basic overview and understanding of Supporting People.Explain how the day will run, covering:- Timings Housekeeping: Tea & coffee Toilets Lunch arrangements Smoking FireAt this point, it is a good idea to use an  icebreaker exercise, if your group contains a mixture of people who may not know each other very well. You may have one that you have used before which works well. It is a good idea to find out here how much (or how little) your participants currently know about Supporting People, and what they feel that they need to know. Attached is a  Quick Questionnaire that we use with groups  you might want to use this, or to adapt it to suit your group.EXERCISE -  QUICK QUESTIONNAIRE (or similar)Split people randomly into pairs, and give them about 10-15 minutes to work through the questionnaire or icebreaker. Then come back to the main group and work around the table, getting people to introduce themselves to the group and telling you about their answers to the questionnaire.-!D !-.- -Ve)D . C   N1 ?Po ]  H  0 e ? a(\0 H( w HX H C Po ]   H S |pP<@  Local Structures Remember, there are different types of Administering Authority:- Unitary authorities; Metropolitan authorities/London Boroughs; County Councils (which then work in partnership with Districts). Each authority appoints a SP Lead Officer and SP team (note, job titles and numbers of staff vary from authority to authority, though functions are similar). In a County Council, the Lead Officer is the officer appointed by the County, with each District having a SP District Co-ordinator. The SP Team carries out all the practical work for SP at local level - ensuring forms are sent out and completed; setting up local events/meetings such as the Inclusive Forum; keeping ODPM up-to-date regarding progress. Inclusive Forum  most are running by now Inclusive  any potential stakeholder can attend Forum  intended as two-way street for information and ideas Should meet at least twice a year, many are more frequent at present Not just a talking shop  draft strategies must be offered for consultation Core Strategy Group  the power base Statutory partners: housing, social services, probation and health Others may be invited e.g. Housing Corporation; providers can be there, but have no voting rights. It depends upon the good practice of the 4 statutory partners, whether they encourage wider representation or not Try to get representation for yourself and your client group The Core Strategy Group: Outlines strategy; Proposes priorities; Oversees work of SP team Commissioning Body - agrees strategy (or not), at senior level:- Director of Housing Chief Executive of LA and/or Director of Social Services Health Authority / Primary Care Trust Chairperson Chief Probation Officer NB again the HC is not a partner, though it may be invited to attend Elected members (i.e. local councillors) have the final sayD!5! (!_!JD!?!-D 9g- (   [   JD ?V%y  1=%CH H 0 e ? a(H0  (  ^  S Po ]     c $Ip|<`  H@___PPT9">  Tell people what Supporting People (SP) is, and why it has come about.(Note: Nick Raynsford was Minister for Housing, at the time this statement was produced. The current Minister for Housing is Lord Rooker.)You might want to include points such as:- SP is the biggest change to affect supported housing in many years SP applies to both supported and sheltered housing SP covers both the non-profit and the for-profit sectors SP is a complete change in how supported housing is planned, funded and regulated Stated aims for SP: To bring support to people rather than buildings To raise standards To encourage partnership, leading to a streamlined service to users SP is about cost-effectiveness, but is not a cost-cutting mechanism Providers must learn how SP works, for benefit of self and client groupWho  runs Supporting People?The Supporting People programme is managed by the Office of the Deputy Prime Minister (ODPM), which is the new name for what was the Department of Transport, Local Government and the Regions (DTLR).Bert Provan is in charge of and responsible for the programme. Hilary Bartle directs and manages the work, through the National Implementation Support Team, based in Glossop, Derbyshire.-$!!--H*$ otT m/C;pH  0 e ? a(z 0 :2(  ^  S Po ]  ,  c $op|<@  ___PPT9d\. Background to Supporting People:-Idea of SP triggered by growing confusion around HB during 1990s: Housing Benefit has historically been used to fund the bulk of housing support costs Sometimes called  general counselling and support or even  care , sometimes  intensive housing management , sometimes disguised as something else Legal problem from  Cornwall case (which was a legal challenge to the funding of support services through HB). This led to an urgent need to  sort it out When they started looking realised whole sector is a mystery! Needed to find out answers to questions like:- How much is spent on support? Who gets support? Who decides? How many supported housing projects are there, and exactly where are they?So besides obvious idealistic aims, SP is also intended to: Measure true costs of services Benchmark services Make services compete and improve Improve geographic consistencyFounded on twin pillars: A cash-limited pot of money Local planning and purchasing.SP should be taken in context of wider government agenda  there are many other initiatives developing/running at the same time, and these should also be taken into account (where relevant for your service). Some of these are:- Valuing People (Learning Disabilities) Quality and Choice for Older People  a Strategic Framework Care agenda: Care Standards Act and National Service Frameworks for various client groups Best Value Health agenda  closer integration with housing and social services Crime agenda  housing key to prevention of re-offending, protection of communities Neighbourhood renewal.&d-ZZ!Z<-Z!Z-ZA!Z-ZZ"B  <   A    dUn"8H  0 e ? a(0   b (  ^  S Po ]     c $d΀p|<  X v The Essential PrinciplePeople need to grasp that Housing Benefit is not being discontinued for residents in supported and sheltered housing. It is simply that one element of what is currently paid, through Transitional Housing Benefit (i.e. the bit that funds  housing related support or  counselling and support ) will, from April 2003, be transferred to, and funded from, the new Supporting People Grant.Note: Transitional Housing Benefit was introduced a couple of years ago in the run-up to SP The HB rules have been temporarily broadened to allow many kinds of housing-related support to be eligible, and are provided in a HB Circular (more about this later) More about THB later, but essentially:At present supported housing still being funded largely through HBIn 2003 THB ends - the support element of THB will go into the SP Pot.A very much simplified example: a resident who is at 31 March 2003 receiving 70 per week from Housing Benefit, of which 20 covers eligible housing-related support services. From April 2003, her housing costs will be paid by 50 per week from Housing Benefit, and support costs by 20 per week through Supporting People Grant.(Do note to your audience that this broad outline is just to illustrate your point! There could be lots of complicating factors in a specific case.),!-H, , 0hH  0 e ? a(:0 (  ^  S Po ]     c $;p|<  |___PPT9^V ~ Definition of  Supported Accommodation ? See handout (this is attached as a Word document). Includes:-The traditional supported housing voluntary sectorStatutory funded supported housingPrivate sector supported housingSheltered housing (NB this is by far the largest element in SP in terms of numbers of units)Floating support schemesHome Improvement Agencies. Not included:Registered Care Homes Housing advice. Particular difficulties for providers of support to people in private lettings e.g. supported lodgings or floating support:Tenant is eligible for THB-funded support but only with a valid Community Care Assessment (for THB purposes, the CCA is a very much shortened version of the  full CCA)The requirement for a CCA is only under THB  after April 2003, this will no longer be required.(Note to trainer: If you work with the private sector, you might want to provide more information about Community Care Assessments here.)(Note to trainer: For the purposes of Supporting People, supported lodgings schemes (SLSs) are treated as private sector accommodation. This is relevant only to supported lodgings schemes, where people are accommodated and supported within householders own homes. Don t confuse  supported lodgings with supported housing in general  SLSs are a specialist type of provision.)*B!-!(! ~-*0    (   ,' 0,H  0 e ? a( 0   0 (  ^  S Po ]  >|  c $M>p|<`  >H@___PPT9" The SP PotIn April 2003 almost all the traditional sources of funding for supported housing will be brought together to form one new grant. This money will be allocated to local authorities (more correctly, the term is  Administering Authorities ), who will then allocate and manage the grant at local level.The 4  Key Partners who will work together to manage Supporting People are:-HousingSocial ServicesHealthProbation.This is a good point to explain the political context. There are 3 types of  local authority concerned, outside London (where it is London Boroughs/City of London) and the Isles of Scilly:- Metropolitan authorities Unitary authorities County Councils.Each of these will be an  Administering Authority in its own right. A two-tier authority (a County Council) will be made up of several District Councils. Districts are not  Administering Authorities . More about this later.In mid-December 2002 (15th December), all the information gathered together so far will be used by ODPM to make a working estimate about how much the national SP Pot will be. This will be checked again in March 2003.  ~-*--G!- ~* H  0 e ? a(0 JB@(  ^  S Po ]  ><  c $i>p|<  >|t___PPT9VNL  What Goes Into The Pot In theory no new money  SP grant composed of existing sources of funding In practice there may well be extra money if providers and authorities have successfully used THB More than half the Pot will come from THB Other funding: Housing Corporation Supported Housing Management Grant (SHMG) Section 30 grant (note - very few providers are still in receipt of this. If you do receive it, you will know what it is; if you don t, you don t need to know, as it is not a grant that you can still access) Probation Accommodation Grant Home Improvement grant  elements from both national and local government An element of LA (and Large Scale Voluntary Transfer (LSVT)) rent pools identified as funding support Certain other elements of current grant funding.Examples of funding types NOT going into the pot: SS block or spot purchasing (unless replaced by THB) Health service funding National Lottery funding Other types of charitable funding.In 2003 your funding is temporarily ring-fenced: what you received from these sources in 2002/3 should be what you receive in 2003/4.(Note to trainer: An LSVT is formed when a local authority transfers some or all of its housing stock to a Registered Social Landlord (i.e. a housing association) - usually, one set up specially for this purpose.) !#-2--`-#   2   `Jb*>K,,H  0 e ? a(t  0 4 , D(  D^ D S Po ]  C& D c $8uCp|<  CPurchasing Contracts will be established between purchasing authority and support provider - though for the first contract (i.e. the Interim Contract - see next slide) the landlord and the support provider can decide between them, who should hold this contract. If they cannot agree, the Administering Authority will decide. In the Steady State, all contracts will be between the authority and the support provider. Contracts will cover a wide range of areas and will specify: How a service fits into local strategy, and what outcomes it contributes to What exactly is provided, how, when, where and to whom Access arrangements Costs including negotiated void rate (paid net) Payment schedule How performance monitoring will be carried out Key performance indicators (for measuring efficacy of service) Details of staffing  ratios, cover, staff development plans.t !- s,<  vH D 0 e ? a(*0 phx(  x x T1 ?U(  H, x `@Ixaxa1 ?  H Young PeopleNB see Children (Leaving Care) Act 2000, came into force Oct 1st 2001 From October 1st 2001, duty of LAs to provide accommodation and support for some young people were extended under the Children (Leaving Care ) Act 2000: Most 16/17 year olds who have been in care Some young people up to 24 These are called  eligible or  relevant (E/R) children Such children must have a  Pathway Plan administered by SS The accommodation provided must be  suitable : i.e. NOT B&B or unsupported tenancy This is a right  not dependent on the actions of the young person.Funding E/R children cannot access HB, IS or Job Seekers allowance until they are 18 E/R and non-E/R homeless children may need the same services Other 16/17 year-olds can claim HB etc. and could be funded via SP Children may need to remain in the accommodation beyond their 18th birthdays. Local authorities will be encouraged to pass the accommodation and support cost allocations for E/R Children to the SP team: To enable a single contract with service providers To allow a single payment to be made Where schemes providing services to E/R Children are getting SHMG: In the short term will be paid as SP Grant In the longer term support costs will probably be picked up by SSPrivate lettings Other 16/17 year olds CAN access HB/THB (>SP) in supported housing in the normal way BUT Under 18s cannot receive a CCA therefore cannot access THB for support costs (>SP) in private accommodation  e.g. supported lodgingsS!! -!!^F!s-!> ( "    " *  " ^ " F s"   Sw+9<SMM=CN}3%C+BYH x 0 e ? a(f+0 &`(    T1 ?U(  >  `>xaxa1 ?C`  >H@___PPT9" N The Guidance  What Is It The  October Guidance is not a single document but a collection of papers with varying status. It is a useful collection of information, which provided more detail about various practical aspects of SP, in October 2001 The papers are on the Kweb. The CDRom version (previously available from the ODPM Free Literature Line) is now out of stock Don t print it all out - it runs to almost 7 cm of A4! Aimed at LA SP teams, not at providers There is a short summary written especially for providers.(Note to trainer: Now is a good time to ask your audience whether they know what the Kweb is. If anyone does not know, explain - and do encourage regular visits to the site, to keep up-to-date with new developments and information. Also note that it is a good place to post questions, when you have a problem to solve.)Information includes: Interim Guidance covering everything SP Teams need to do pre April 2003 (or  Sunset Date as DWP delightfully calls it) Steady State Guidance covering how it will work post April 2003 Several additional papers covering a range of topics e.g.: Cross authority arrangements Service level agreements Performance indicators Domestic violence services SP3 form. Note that the guide,  Reflecting the needs and concerns of black and minority ethnic communities in Supporting People (mentioned in the October Guidance) is now available.:-!C---![h+" a7>O.H  0 e ? a(@,0 (  d c $U(   s *C  zLocal Authority Priorities Feel sorry for LA SP Teams  enormous work schedule with many deadlines including: Mapping existing services Some idea of unmet needs (difficult) Strategic planning Setting up new administrative systems and staff structures Putting in new IT Developing working arrangements with Commissioning Bodies Cross authority arrangements Issuing contracts Systems for monitoring & scheme review THB and rent pool breakdowns on LA provision& and much more Regular reports on progress to ODPM (including  Milestone reports) Scored on readiness by ODPMV!G!-V G H  0 e ? a(-0 TL (    T1 ?U(  C   `ȧCxaxa1 ?Cd  CLD___PPT9&  Interim Contracts The Interim Contract is the first contract, and lasts from April 2003 until 12 months after the first service review (or for a maximum of 3 years) The programme of service reviews in each authority will be shown in their Shadow Strategy Contracts will be issued to current providers based on results of supply mapping  Supply mapping is completing the SP1, SP2, and/or SP3 forms (or equivalent, if your area has devised their own forms) SP3 follows on from SP1 and SP2 Intended to fill remaining information gaps If services are not mapped they will not get contracts and cannot receive SP grant The contract price is based upon factual information - as such, it cannot be negotiated The  standard form of an Interim Contract has been published by ODPM in draft status Probably 3 forms of contract - full, for larger providers; short, for small providers; letter, for very small provider (e.g. single householder supporting one or two residents). However, there may only be 2 - full, and letter. This has not yet been decided by ODPMWhat is a  pipeline service ? - one which is in the planning stages, but will not be operational until after April 2003. See the  Financial Package for more detail upon pipeline schemes. -!R!-R 0q]H  0 e ? a(30 ZR(    T1 ?U(  C  `Cxaxa1 ?@  Cn|Shadow Strategy All LAs must produce a shadow strategy A one-off exercise  less complex than what will be required post 2003 Focus on having everything ready to implement SP efficiently and on time Will also include: First Annual Plan Proposals for partnership working (the 4 key partners; cross authority arrangements) Priorities for the first 3 years of service reviews Supply map  in the form of a database including all details required from SP forms Deadline Autumn 2002The Shadow Strategy must link in with other existing, related strategies.Important that your clients needs are identified as a priority in the Strategy - make sure that you comment upon this.-!!K-z-   "  ,H  0 e ? a(40 jb (    T1 ?U(  C&  `Cxaxa1 ?C  C~Commissioning And Purchasing In the short term authorities will commission whatever happens to exist Over the longer term you should expect changes because Steady State commissioning quite different: more strategic, and must link to other key strategies e.g. Community Plans and Best Value Reviews.Obligations upon the Commissioning Body: Must consult widely Must ensure a level playing field between LA and other provision, RSLs and other providers - cannot favour one type of provider over another Must not disadvantage small or innovative servicesCompetitive tendering Will be used BUT may be supplemented by: select list tendering negotiated agreements.These options are likely where services are: subject to complex streams of funding are highly innovative where a change in provider could adversely affect service users where the loss of a contract would jeopardise the overall viability of a service provider. Purchasing arrangements must be seen to be fair: full written explanations to providers who have not been awarded a contract basis for a contract award must be clearly stated and available for scrutiny.!*-!--,!3-!4!-KOc $3f)   $, 3" - " 4 "  >iLGH  0 e ? a( 90  | (    T1 ?U(  E@   `T-Exaxa1 ?C  Eld___PPT9F>$Service Reviews(Note to trainer: tell participants that service review is slightly different for sheltered housing, and that you will cover this in a minute - see slide in next section) Authorities must publish an initial 3-year review programme as part of shadow strategy Autumn 2002 SP Reviews must tie in with Best Value reviews Schemes must be reviewed at least every 3 years.Two stages of service review  Desktop review: Uses existing information e.g. monthly performance returns Consults with service users  but not necessarily in person Covers: Demand Quality Cost - benchmarked Strategic relevance.  In-depth review done if commissioning body has anxieties.Immunity from decommissioning? Any changes to cross-authority services require approval of cross-authority commissioning group Harder to decommission sheltered housing.-!-!D!?! -! D  @#QH  0 e ? a(v:0 6.(  d c $U(  G" s *tGC  Gld___PPT9F><Scheme Review In Sheltered Housing Process slightly different because of  Home for Life status. Individual schemes reviewed 3 yearly like everything else but no strategic decisions taken on scheme basis. Instead emphasis will be on raising standards and enabling independence. Two stages again:Stage 1: Self-assessment by sheltered housing providers (desk top) Stage 2: Fundamental review by Supporting People Team of whole sector: Aim to assess the continuing strategic value of sheltered housing in their area Takes place every 5 years Likely to be linked with Best Value review of older people s services generally.$!!-$  " <" " >" "   "  "   0$S H  0 e ? a(0 ^(  ^  S Po ]  E  c $\wEp|<  ETService Reviews There are 4 possible outcomes to scheme review: No change  service agreement awarded Change service  negotiation or tender Cause for concern registered  negotiate improvements Termination of agreement  notice served. Expected that there will be proper notice before funding is reduced or withdrawn.3!V!-3 VH  0 e ? a(.!0 ~(  ^  S Po ]  G  c $T\Gp|<  GtAnd Now For Some Detail Of THB And Accommodation Charge Breakdowns: DWP Circulars Note: DWP (Department of Work and Pensions) new(ish) name for DSS (Department of Social Security). Circulars are written for HB officers, but useful for providers. Crucial one is A10/2001 which goes into detail over what counts as  General Counselling and Support under THB (can be downloaded from the kweb, or from www.hbinfo.org.uk, or you can get a copy from your local HB department).6U!UP8H  0 e ? a("0 qi0 (   ^   S Po ]  Gc   c $,Gp|<  GAHow To Break Down Accommodation Charges: The four-way split:- Rent Eligible housing services General Counselling and Support Ineligible services. After April 2003: Rent and housing services paid for by HB GC&S becomes part of SP pot Ineligible services remain responsibility of service user.*!a!-)a  H   0 e ? a(=0 `,,(  , , T1 ?U(  HX , `Hxaxa1 ?Cx  H`X___PPT9:2H6Registered Homes New regulatory framework under Care Standards Act 2000 came into effect April 2002 (see information on Dept of Health website, www.doh.gov.uk) Registered homes Domiciliary care provided to a person in their own home As a basic principle, registered care homes are not fundable through THB or Supporting People  other than transitionally, for those registered care homes previously funded (in part) through SHMG. These are relatively few. Deregistration Guidance clearly acknowledges that there are no hard and fast rules determining registration Government policy supports deregistration if the purpose is to promote greater independence or if previously inappropriately registered Guidance explicitly warns against changes which are funding-drivenRegistrable services On the other hand some currently unregistered services may be obliged to register Hinges on 2 definitions: Personal care Care home Personal care Registration under CSA only triggered for  assistance with bodily functions such as feeding, bathing and toileting i.e. quite intensive care Other levels of  care would NOT imply registration (but NB may NOT be fundable via THB/SP) Care homes  Establishments which provide accommodation together with nursing or personal care for people who are or have been ill, who have or have had a mental disorder, who are disabled or infirm, or who are or have been dependent on alcohol or drugs . Not a Care Home if no link between provision of care and accommodation But note that an agency which provides personal care to a person in their own home must be registered as a Domiciliary Care provider. !O!-1!-q!-!V ;  O"   1  q "     "    /      :QQC  R* ] H , 0 e ? a( 0 aY@(  @^ @ S Po ]  IS @ c $Ip|<  I}What To Do Now?Note to trainer: These are examples. Set your own action points, relevant to your audience/organisationN-l-iH @ 0 e ? a(0 TLH(  H^ H S Po ]  JF H c $$hJp|<  JvSlide note: You might want to insert the contact details of your local Regional Adviser here. You can do this by clicking onto the lower portion of the slide, and typing into the text box. You will find your Regional Adviser s contact details on the attached sheet.__________Finalise your course with a simple  Action Planning exercise. A sample sheet is attached to this pack. Get your course participants to think about how they are going to use information learnt today. Give them just 5 minutes, to list 3 things that they are going to do when back in the workplace.__________Do remind your participants to fill out an evaluation form before they leave (if you are using one). ,9rH H 0 e ? a(8@0 \(  \d \ c $U(   \ s *C  ld___PPT9F>2For the Moment: Lead Officers have been told to focus on:The shadow strategyInterim contracts  with existing servicesIncluding sorting out contract pricingFinancial and accounting systems so providers can be paid in 2003 Short term it s all about smooth admin Supply mapping is critical, because if a service hasn t been mapped (i.e. identified and has filled out an SP3 form), it won t get a contract. Without a contract, it won t get paid! Most services have now been identified, but a few are still coming forward.--!?'C2!--? ' C  3H \ 0 e ? a(A0 `Xd(  dd d c $Po ]  L d s *ȯp|<  zSupport or Care?It is important that people understand what is support, and what is care.After 2003: HB will only pay for housing and housing services SP Grant will only pay for housing-related support.You must have clear alternative sources of funding if you want to provide care (e.g. Social Services, or Health).Explain the difference between support and care to the group by providing some relevant examples. For example:-Reminding a resident that it is time to take his/her medication, is support.Handing out a resident s medication, is care.Reminding a resident about bathing and personal hygiene issues, is support.Physically assisting a resident to take a bath, is care."i lr r  ] l  r  r D  *  F  5   H d 0 e ? a((B0  lx(  ld l c $Po ]  > l s *>p|<|  >d\___PPT9>6So, as a broad guiding principle - if it s a  hands on service it s probably care. If it s a  hands off service, it s likely to be support. Then you just have to decide whether it s an eligible or ineligible kind of support service. Support does not include: Specialist counselling e.g. for alcohol/drug addiction Group therapy sessions.Note also that: Cleaning own rooms is only eligible if the tenant/household cannot do it Shopping, chatting, errands,  good neighbour and social events are only eligible in limited circumstances - refer to HB Circular A10/2001 for details (HB Circulars are covered later in this pack).---U--U   .    H l 0 e ? a(nC0 .&t(  td t c $U(   t s *LCT  <4___PPT9dWhere Are We Up To?(Note to trainer: We suggest that you keep this slide up-to-date, with your own view about how well SP is progressing!) NOW A CLOSER LOOK AT HOW SUPPORTING PEOPLE IS EXPECTED TO WORK IN PRACTICE:l--y--N-}LH t 0 e ? a(h E0 (   (  d  c $U(  G   s *~GC  G  Costing Your Service for THBThis is extremely important If you haven t quite got it right yet, after April 2003, there are limited opportunities to get more money for your service (and no guarantees that new money will be available). Don t assume another organisation has  got it right and copy their breakdowns. Look at what YOUR staff actually do. Look at full cost to organisation of providing the service. It isn t necessarily too late to readjust your charges, though you must pay attention to your tenancy agreements if you want to apply an increase. Rent restructuring has an impact - (note: not covering rent restructuring in this basic course. Rent restructuring is not part of Supporting People, but it is important that local authority and RSL providers take rent restructuring into account, alongside SP. For more information upon rent restructuring and Supporting People, see the NHF website. There are materials for a half-day training course upon Rent Restructuring, used by the NHF Advisers (North region) which you are welcome to use, free of charge - contact Alex Whinnom at alexw@housing.org.uk, or on 0161 848 8132. There are special issues for LSVTs - get advice on these.;k! >!;)V5w$>b;8H  0 e ? a(l F0 , $ (  d  c $U(  E  s *EC  EHousing for Older People Though it was uncertain for a while whether sheltered housing in particular would be brought into SP, housing for older people now constitutes a high proportion of the supported housing covered by the programme - around 80%. The good points of it being within SP:- Government policy  needs-led, local,  seamless to end user, strategic planning In the context of the National Service Framework for Older People Emphasis on continuity and driving up quality Recognition that meeting support needs of elderly people within the community is cost effective Encouragement for community alarms, Home Improvement Agencies. Difficulties? Several - not least, that it may be a great deal of work for a very small amount of funding - especially for small volunteer-led organisations such as Abbeyfields, and almshouses.!+!p!+  ,& H  0 e ? a(|H0 <4(     T1 ?U(  I   `T;Ixaxa1 ?C  IPSuggestion: only work through this slide if you have LSE providers in your audience. Leaseholders (LSE, Leasehold Schemes for the Elderly) Some householders get IS to pay for support  this will transfer to SP The Benefits Agency is collecting information ready for 2003 - but they are having problems. Providers of LSE schemes are now being encouraged to complete SP3 forms, to help in this process A consultant has been commissioned by ODPM in May 2002 to provide guidance - due very shortlyPayments post 2003 Payments made to client  on an annual basis New IS claimants (from April 2003) will be informed by BA of ineligible support charge and advised to contact SP team for more information.nn!-!-nW{H  0 e ? a(J0 S(  d  c $U(  H  s *LIC  H=Suggestion: only work through this slide if you have HIA-related staff in your audience. Home Improvement Agencies Home Improvement Agencies have been recognised under SP as having a valuable role. The current round of HIA money lasts until 2004, so money for continuing funding will be ring-fenced within local budgets, ready for this. All HIAs will have to be service reviewed prior to April 2004. HIA service users will not be means-tested. The quality and monitoring arrangements will be similar to those for supported and sheltered, but made more relevant. If you need advice, contact the specialist HIA Adviser, based at Foundations - Shaun Robinson. You can contact him on 01457 891909..xZ!xZ ehH  0 e ? a(ZK0 (  d  c $U(  I  s *IC  I~v___PPT9XPCommunity AlarmsVery briefly:Guidance describes  Community alarm service included in SP as being: For purpose of support (i.e. not security) Hard wired or dispersed (including pendant activators).Costs have to be separated under THB into Housing and Support elements: Housing cost (eligible for HB) for safety and security Support cost (THB / SP) if the alarm is for support purposes.This may seem fiddly for relatively very small sums of money, but it has to be doneAdvice from ODPM is to class Community Alarms as floating support where not scheme basedMore guidance is currently being prepared by ODPMT-i-H-{T-- T i"  H { "  T"  ,f+H  0 e ? a(bM0 "(  d  c $Po ]  J  s *0H  0 e ? a(tN0 4,p(     T1 ?U(     `<xaxa1 ?CpT  <4___PPT9~The Financial Package  What Is ItInformation includes: (refer to slide) The Draft Directions and the Draft Grant Conditions provide definitions - covering matters like the constitution and the role of a Commissioning Body, or the Administering Authority; definition of an eligible welfare service; and the definition of a short-stay project (this is important, with reference to Charging). Contract Pricing explains how the amount to be paid to providers from SP Grant is calculated - i.e. how each contract is priced. There is a statement about VAT issues, which in the main resolves anticipated problems (for non-profit providers). There is information about FLAP, the Financial and Legal Advisory Panel (a group of organisations, chaired by the NHF and with SITRA acting as the secretariat), which has been revising RSL/managing agent agreements and working procedures, many of which need to change as a result of changes brought about by Supporting People. There is information about pipeline services (covered elsewhere in this pack). And a big issue - the Charging Policy. Detail of the Charging Policy is beyond the scope of an introductory course - it is quite complex. However, the basic principle is that those people living in supported and sheltered housing who can afford to pay for their support, should do so (similar to Community Care). Charging will primarily affect sheltered housing and long-term supported housing. Short-term services will be exempt. If your service is sheltered provision, or long-term (see the definition of  short-term in the Draft Directions/Draft Grant Conditions) then you must find out more now about how your residents may be affected. See the information on the kweb, or contact your NHF Adviser, or your SP team. All of this information (in full) is on the kweb.L-!-"  qU( " 4ZCR5L?tHP`H  0 e ? a(O0 NF(  d  c $U(  C:  s *|NCCT  C<4___PPT9&Accreditation It is intended that eventually, all providers must be  accredited - i.e. they have proved that the standard of service provided has passed a minimum level set by the local authority. There isn t a great deal to say about this at the moment - it s mainly that plans for even basic accreditation have now been dropped for the interim period (due to pressure of time, and competing priorities). There will be more information coming out about the requirements of accreditation in the steady-state period.B-!-H  0 e ? a( P0 b Z @ (     T1 ?U(  D    `VDxaxa1 ?CT  D<4___PPT92RSL/Agency Relationships The FLAP group (mentioned earlier) has been working upon revised protocols and agreements between RSLs and managing agents. Especially necessary where responsibilities between RSLs and managing agents have changed as a result of Supporting People (e.g. where the agent is holding the Interim Contract). All management agreements need to be reviewed before April 2003, to assess whether changes are required or not. Responsibilities need to be clarified - e.g. provision of support, provision of housing management; and who pays who for what, and when. The protocols are  good practice working agreements, rather than legal or contractual arrangements. If you work in an RSL-agent relationship, and are responsible for the working agreements, then you should find out more. See the SITRA website for the full reports. A new protocol for floating support services is being written (this is completely new, not a revision).D-!:y,4|H  0 e ? a(Q0 ~(  d  c $Po ]  Jr  s *TJp|<  JzFor More Information: Keep watching the kweb for new developments. Note that this is a useful place to post queries - for example, you can find out whether other providers have already resolved questions you may have, or find out about other services like the one you plan to develop The NHF site has lots of useful information about both SP and related housing issuesHd!m+KH  0 e ? a(>R0 (  d  c $Po ]    s *hp|<  xH(Note to trainer: section divider only - no need to use this as a slide)IIH  0 e ? a(>S0 P(  d  c $Po ]  >  s *>p|<  >xH(Note to trainer: section divider only - no need to use this as a slide)IIH  0 e ? a(>T0 (  d  c $Po ]    s *p|<  xH(Note to trainer: section divider only - no need to use this as a slide)IIH  0 e ? a(>U0 (  d  c $Po ]    s *|lp|<  xH(Note to trainer: section divider only - no need to use this as a slide)IIH  0 e ? a(>V0 0 (   d   c $Po ]  D   s *D3Dp|<  DxH(Note to trainer: section divider only - no need to use this as a slide)IIH   0 e ? a(>W0 P((  (d ( c $Po ]  D ( s *~Dp|<  DxH(Note to trainer: section divider only - no need to use this as a slide)IIH ( 0 e ? a(>X0 0(  0d 0 c $Po ]  E 0 s *lEp|<  ExH(Note to trainer: section divider only - no need to use this as a slide)IIH 0 0 e ? a(>Y0 8(  8d 8 c $Po ]  G 8 s *CGp|<  GxH(Note to trainer: section divider only - no need to use this as a slide)IIH 8 0 e ? a(>Z0 P@(  @d @ c $Po ]  G @ s *Hp|<  GxH(Note to trainer: section divider only - no need to use this as a slide)IIH @ 0 e ? a(>[0 H(  Hd H c $Po ]  I H s * Ip|<  IxH(Note to trainer: section divider only - no need to use this as a slide)IIH H 0 e ? a(H\0 @P(  Pd P c $Po ]  G P s *Gp|<  G:Payments Original suggestion was 3 monthly in arrears  we have moved on.  Payment in advance means, on the first of the month, for that month. Even where there is a block subsidy contract, payment should be made in advance, with the Administering Authority subsequently making  post hoc (i.e. after the fact) adjustments. In most cases payments will be made direct to support provider. Managing agents could be paid through landlord RSL if all parties agree. Rent and housing service charge normally paid to landlord., ! H P 0 e ? a( ]0   pX$ (  X X  T1 ?U(  HP  X  `Hxaxa1 ?C`  HH@___PPT9"X Cross-Authority ArrangementsSome services are based in one Administering Authority, for clients from that authority. Other services may be specialist, or regional, and take clients from a wider geographical range. These services may be designated as  cross-authority services, and the authorities contributing residents may also be expected to contribute towards the funding, on a structured basis. The details about how this will work in practice are not yet available Nothing fixed yet - work is ongoing at ODPM Local authorities are currently establishing which services in their areas ARE cross-authority servicesOut-of-area access Distinctions made between: Locally used and funded Spot purchasing out of area Bi-lateral or multi-lateral funded (more than one LA) Open access to placements / self referrals from out of area Only this last type is likely to count as cross-authority The authority where the cross-authority service is based is called the  host authority More information is expected to be issued about cross-authority arrangements at the end of June 2002-!--!!-vI H4<H X 0 e ? a(P^0 p`(  `d ` c $U(  D ` s *ؠDCT  D<4___PPT9FCurrent Priorities An ODPM group is meeting regularly to progress issues. The slide lists the group s current priorities. Watch out for much more information being made available upon quality issues in October/November.R-!--H ` 0 e ? a( _0 hZ(  hd h c $U(  D h s *EC  DDPQuality Standards Quality standards will be based upon the original NHF Framework for Housing with Support, which is being rewritten and extended on ODPM s behalf by CVS Consultants. Will report in October. A previous draft version of the Framework is available on the kweb. Remember, that Supporting People will be monitoring aspects of service provision and service quality. Where appropriate (i.e. if you are currently monitored by the Housing Corporation), the Housing Corporation will continue to monitor physical standards. ! h!-- pPZ H h 0 e ? a(z `0 : 2 p (  p p  T1 ?U(  E  p  `Exaxa1 ?C  E___PPT9bZ HPerformance Indicators CVS Consultants have been commissioned by ODPM to work upon this topic (will report in October).Monitoring system Monthly returns from providers are proposed (with your monthly return triggering the next monthly payment of SP Grant). Under the Interim Contract performance will initially be measured by 3 Key Performance Indicators (PIs): Number of service users (utilisation levels)  i.e. is it popular? Service availability  i.e. is it operating at full capacity? Staffing levels  i.e. up to full complement?- so, fairly simple & straightforward. However, if your service is later in the review schedule (i.e. not due to be reviewed for 2-3 years) then you can expect extra PIs to be added, during the term of your contract. PIs will be much more extensive for a steady-state contract  the consultants are working upon developing these. Authorities may also be able to set  local PIs . In the long term: Expect emphasis on outputs and outcomes Expect emphasis on service user input.Z-e!-!'u!U--e  ,  *   %     uU H p 0 e ? a(a0 `X(  d  c $U(  EL  s *ECT  E<4___PPT9Best Value This really is strongly emphasised throughout Supporting People. If you aren t already used to evaluating and promoting your service in a  Best Value light, then it would be a good idea to begin to do so. Once you know the basic principles of Best Value, it is not difficult to apply these to your service development (though it is time-consuming - don t underestimate this).Note: There are materials for a half-day training course upon Best Value, used by the NHF Advisers (North region) which you are welcome to use, free of charge - contact Terri Farrow at terrif@housing.org.uk, or on 0161 848 8132.J -!  > ;H  0 e ? a(b0 x (     T1 ?U(  <   `Hxaxa1 ?CpV  >6___PPT9NQuality & Monitoring Quality and scheme appraisal will be hot topics over the next 12 months as systems are clarified. It is very important that all service providers understand that the quality requirements will have an impact upon workload - at all levels in the organisation. Some providers (especially larger providers) already have quality systems in place, which will be a help; for others, it could be a great deal of new work. Very important - don t underestimate the resources involved.2-!H  0 e ? a(jc0 *"@(  d  c $U(    s *.CV  >6___PPT9^Service Review Methodology The methodology which will explain to local authorities how to carry out service reviews is currently being developed by Starfish, a firm of consultants. This work is expected to be completed by October 2002. Participants should watch out for the availability of this toolkit  it will help them to prepare for service review. f-S!aH  0 e ? a(r@`G|~t ?  9 q"]% )01`U#'5ABPU\@jG`ct;%N ќ[0-m'`f YiP !Ws y{us)9y! C? Q 7#, /5::@B×H@[blApCKG/rubwy{4~z/Lźɼ;xО`d'U KF0Oh+'0   D P \ht|'Fed Powerpoint Slide Template - Coloured Mark Duffillt SarkarkarkNHF178Microsoft PowerPoint 4.0lat@ϯ5<@`v@&LD$@q@/՜.+,D՜.+,   VCustom772 <Times New RomanGill Sans MTTahomaArialDefault Design/Supporting People - An Introduction PowerPoint PresentationMission StatementSupporting People Intends to:-Until April 2003 Support services will continue to be paid from the Transitional Housing Benefit Scheme From April 2003 Support services will be paid for by the new Supporting People Grant = What is Supported Accommodation for the purposes of THBS? Support or Care? Support or Care?Whats the SP Pot?Is This New Funding?PowerPoint PresentationThe October GuidanceThe Financial PackagePowerPoint PresentationWhere Are We Up To?PowerPoint PresentationHow Will It Work Locally?+What Authorities Have to Do:- +What Are Local Authorities Prioritising? Shadow StrategyAccreditationHow Will Services Be Bought?Interim ContractsCommissioning and PurchasingPowerPoint PresentationRSL/Agency RelationshipsPowerPoint PresentationQuality & MonitoringCurrent Priorities Quality StandardsPerformance IndicatorsService Review MethodologyService ReviewsService Reviews Best Value PowerPoint Presentation0The Role of Housing for Older People Within SP?4Service Review in Sheltered HousingPowerPoint PresentationUseful DWP(DSS) CircularsCosting Your Service for THBRent BreakdownsGrant PaymentPowerPoint PresentationCare, and RegistrationCross-Authority ArrangementsYoung PeopleLeasehold SchemesHome Improvement AgenciesCommunity AlarmsPowerPoint PresentationWhat To Do Now?"Where Can I Get More Information?4And the Role of the NHF Supporting People Advisers?*How to Contact Your NHF Regional Advisers  Fonts UsedDesign TemplateSlide Titles7X 8@ _PID_HLINKSAhttp://www.spkweb.org.uk/http://www.spkweb.org.uk/http://www.spkweb.org.uk/http://www.spkweb.org.uk/http://www.housing.org.uk/Root EntrydO)`)2y@Current User$SummaryInformation(ePowerPoint Document(     !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdfghijklnopqrst_DETR  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~     !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdfghijklnopqrstvwxyz{|Root EntrydO)Current UseruSummaryInformation(ePowerPoint Document(DocumentSummaryInformation8m