The attached document is primarily for staff and managers in
organisations providing housing related support services. The guide aims
to encourage all provider organisations to involve service
users effectively in all aspects of housing related support services.
The guide sets out how opportunities for user involvement can be
developed for users of housing related support services. It offers ideas
for developing a strategy and practice for user involvement, drawing on
the experiences of providers and users in the housing related support
sector and examples are taken from the sector to illustrate good
practice. It also sets out some principles for user involvement that
will help to make user involvement strategies and practice effective.
Finally, it provides a framework for providers to plan, implement and
evaluate an initiative.