Given how successful the Supporting People Outcomes Framework is proving to be, both the home improvement agency sector and Communities and Local Government believe that it would also be beneficial for home improvement agencies to be able to demonstrate what their services are achieving for individual service users by way of a similar framework. Therefore, Communities and Local Government has been leading a working group made up of home improvement agency providers and authorities to develop a framework specifically for home improvement agencies.
Please note that the HIA Outcomes Framework is not mandatory, and the decision to use the HIA framework will be entirely the decision of Administering Authorities. You should also note that the collection and analysis of the outcomes information will not be undertaken by CLG. The outcomes form will be completed by the provider and sent directly back to their Administering Authority. It will be the responsibility of Administering Authorities to analyse the information on the returns.
Should you wish to refer to any of the HIA Outcomes Pilot documentation, including the pilot results, please click here.
HIA Supporting People Outcomes Framework
HIA Outcomes Form - Word version
HIA Outcomes Form - Excel version
HIA Outcomes Form Report